Give it a Go - Call the Customer Service Line

Since no one at the local office returned by phone call from my in-person visit last month and since I have received no correspondance from the office telling me that my file had been returned, I threw caution and my lunch hour to the wind and dialed the toll free number to obtain a case status.

First call, I listened to the recorded message, I typed in all the requested numbers at the prompts and the voice on the other end told me "your expected time in que is more than 9 minutes." Click. The phone hung up on me.

I redialed and after waiting not nearly 9 minutes, a woman's voice came on the line. Her tone was soft and helpful. I told her I was requesting case status. She got right on it, pulled up my file on her computer and paused.

"Your case is being referred for "paternity and support."

I inquired what that meant. She explained that my case file had been transferred to RS3 which is a supervisor. She paused again. She was really very pleasant. I explained some of the background. She seemed puzzled. "It looks like your file has just been going in circles, I don't understand."

I laughed out loud and told her how much I appreciated her! Here was a real person and one who could see my version of the universe. Hurray! Give this woman a raise. No, better than that--promote her out of customer service hell. No, wait, she's the only person I've ever spoken to who treated me like I was human.

She said she was going to check something else. "It seems, she said that today, your case file has been routed to another type of supervisor for "corrections."

I laughed again. Corrections? I asked.

She even agreed to write notes in the case file asking what corrections and when is my file going to legal review?

Stay tuned!